Enterprise – TechCrunch · SEPN

With Mulesoft in fold, Salesforce gains access to data wherever it lives

September 25, 2018 at 04:38PM When Salesforce bought Mulesoft last spring for the tidy sum of $6.5 billion, it looked like money well spent for the CRM giant. After all, it was providing a bridge between the cloud and the on-prem data center and that was a huge missing link for a company with big… Continue reading With Mulesoft in fold, Salesforce gains access to data wherever it lives

Enterprise – TechCrunch · SEPN

Salesforce wants to end customer service frustration with Customer 360

September 25, 2018 at 03:10PM How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately took your call. This usually is because System A can’t talk to System B and… Continue reading Salesforce wants to end customer service frustration with Customer 360