Boxed in: Amazon refused to take back unwanted delivery

February 01, 2020 at 07:00AM

Tony Harding, 79, was left with a heavy exercise bike he did not order and told he would have to dispose of it himself

A pensioner from Bristol has described his disbelief after Amazon delivered a 28kg (62lb) exercise machine he had not ordered, and then flatly refused to take it away – leaving it blocking his front room.

Tony Harding, who is 79 and unable to move the heavy item, says Amazon effectively abandoned the giant box in his and his wife’s Winterbourne home, apparently expecting him to dispose of the brand new exercise bike himself. Despite asking both the driver who brought the item, and a second driver who delivered the order he had been expecting, neither would take away the £149 machine. Customer services told him it was highly unlikely the company would come to retrieve the fitness bike, and he would have to dispose of it.

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