Technology | The Guardian

NHS teams up with Amazon to bring Alexa to patients

July 10, 2019 at 12:01AM

Voice assistant enlisted to aid elderly and blind patients who cannot easily search for advice

The NHS has teamed up with Amazon to allow elderly people, blind people and other patients who cannot easily search for health advice on the internet to access the information through the AI-powered voice assistant Alexa.

The health service hopes patients asking Alexa for health advice will ease pressure on the NHS, with Amazon’s algorithm using information from the NHS website to provide answers to questions such as: “Alexa, how do I treat a migraine?”; ‘Alexa, what are the symptoms of flu?’; and “Alexa what are the symptoms of chickenpox?”

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